Privacy Prolicy
Customer Privacy Notice & Call Terms
Company Information
Company Information
British Fast Track (A Trading Name of 1st Link Limited)
Industry: Private Hire / Travel Services
Location: United Kingdom
Regulation: UK GDPR Compliant
Call Recording
All calls to and from British Fast Track are recorded for:
- Staff training and quality control
- Booking verification and service accuracy
- Compliance with applicable laws and regulations
You will be notified at the start of the call. If you do not wish to be recorded, please inform the call handler immediately.
What Data We Collect
When you contact us, we may collect:
- Full name
- Contact number and/or email address
- Pickup and drop-off locations
- Date and time of journey
- Any special requests (e.g., accessibility needs)
- Payment information (if applicable)
How We Use Your Data
We only use your data to:
- Confirm and manage your bookings
- Contact you regarding your journey
- Assign a suitable driver or vehicle
- Comply with legal and regulatory obligations
We do not use your information for marketing purposes unless we have your explicit consent.
Sharing Your Data
We may share necessary booking details with:
- Licensed private hire drivers
- Trusted subcontracted transport providers
- Regulatory or legal authorities, if required by law
All partners are required to handle your data securely and lawfully.
GDPR & Your Rights (UK)
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (subject to legal limits)
- Object to or restrict certain types of data processing
Consent
By continuing the call or confirming a booking, you agree to the terms of this privacy notice.
Usage
This notice can be used for:
- Website privacy policy
- On-hold phone message
- Agent call script (first-time disclosure)
- Booking confirmation email or SMS (with link to full T&Cs)
We are a licensed private hire service, registered under PCO with license number 11532.
